- Landing, NJ
Snow blower repair – over priced for labor
First, thank you for your time in reading this.
My wife and I decided to invest in a snow blower several years ago and our decision was to use Sears considering its reputation. We have been suing the equipment since we bought it but right before last winter end, it refused to start.
We decided to use Sears’s services, despite the fact that most of our friends advised on using a local repair shop. Good enough, we scheduled an on-site estimate/visit (order # 000838040137904) and on October 25th a Sears’s technician arrived at our residence. After inspecting the equipment, he diagnosed the problem as being related to the ignition coil, which had to be replaced. The quote, parts and labor came at $344.47 ($101.93 parts and $220.00 labor). His claim was that labor will be exhaustive, as he needs to take the equipment apart to replace the coil.
The following Friday, November 1st, the same technician came to install the part, which was shipped to our residence that week. The technician arrived at 1332 EDT and by 1347 EDT the part was replaced. He left the premises at 1358 EDT. Without any exaggeration, it took him 15 minutes to perform the repair, which a week before he estimated that will be exhaustive and will take him long time (hence the $220 labor quote)
We strongly feel that Sears was misrepresented by the above mentioned acts, and we refuse to believe that your company’s ethics can be eroded by such behavior – labor quote for $220 which took only 15 minutes!
We would very much appreciate your assistance with this matter and we trust that we could get reimbursed for the overpaid labor cost! Thank you again for your time, concern, and service