- Hernando, FL
Some of your customer service reps don’t have access to the weekly Sears ads.
I was viewing today’s ad ONLINE, and chat rep Joanna could not answer my question because she could not find the ad. She told me it must be a local thing for me, but I explained that you can type in a different zip (like Sears home Chicago) and still see the ad. Instead of admitting she did not know what she was doing, she argued some more and shutdown the chat. She (and probably others) need training on how to view the ads online, so they can actually HELP the customers. By the way, the front page of the ad has “Sears” and “Sears.com”, so it’s not just for my local Sears Hometown store like she insisted.