- Okmulgee, OK
Terrible Customer Service at the Okmulgee, Oklahoma Sears Store. My four month old Craftsman riding lawn mower has quit and the Okmulgee Manager has not been helpful in trying to get this fixed. He even hung up on me.
We purchased a Craftsman riding lawn mower from our local Sears Store, thinking we were doing the right thing by shopping local. Now, four months later, the lawn mower will not start. We called the service center and it will be a month’s wait to get it repaired. I tried talking with the local manager of Sears and he was supposed to call me back in a couple of days (last Thursday). I never heard from him and left my name and phone number. One week later, and I still have not heard from him. I called the store and he became belligerent and hung up on me. He even stated that we do not have service scheduled, but I called and found this to be untrue. I am very disappointed in my Craftsman product and my local Sears Store.