- Louisville, KY
The continuing saga of frustrating Sears customer service . . .
Sears sent me a $5.00 off $25.00 tool purchase via my SYWR account. I loaded two craftsman items in my cart totaling over $30.00. When I went to apply the coupon the system said it could not find the code. I tried several more times until the system actually locked me out and said to contact Customer Service. I called and talked to a rep (probably in the Philippines) who placed the order manually. I gave him all the coupon information and even offered to send a screen print. He advised that he would have to place the order and have the credit posted after the order was complete. However, I would receive an e-mail confirmation of the credit. I decided to give it a try and I did in-fact receive notification of a credit of $5.30 on 5/13. I checked my Sears card on-line statement a couple of days later and it showed a credit of only .30 cents. I sent a note to Customer Service and received a response on 5/17 saying $5.00 had been credited to my SYWR account and .30 cents to my Sears charge. This was very different from the original note that said $5.30 had been credited back to my Sears account. I sent another note asking for clarification and received no response at all. As of today, I still have the .30 credit to my Sears charge and do not have the $5.00 credit to either my Sears card or SYWR account. At this point I’m tempted to just return my purchase and forget about it. Why offer customers these deals if they don’t work? Why put customers through such a hassle for something that should have worked right the first time?