Question

The last water filter 9690 we received from Sears only lasted 4 weeks. You replaced it , it lasted3 weeks. Your technician says everything is ok, filter is bad. Can you please replace it?

Kenmore Elite refrigerator water filter 9690

Answers

2 answers

  1. Nannys13, I understand your concern about the water filter. This is a 200 gallon filter, so if a lot of water is being used, especially during this hot weather, it may not last as long. Now, a lot of times if the water has a bad taste or odor, it will be from the water supply line to the refrigerator, if it's a plastic water line. Usually replacing the plastic water line with a copper line and in some cases also the reservoir, it will correct this type of problem. I hope this helps you.

  2. Hi Nannys13,

    We are sorry to hear that you are having issues with your water filter. To better assist you, are you wanting to order and replace yourself?

    Let us know your thoughts so that we can direct you further.

    Thank you!

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