- Danbury, CT
The WORST customer service ever. Web site issue, price issue, poor customer care = cancelled order
I was ready to order a variable bench grinder and a 10″ table saw on-line. I added the items to the card and selected in-store pickup. The price breakdown for the table saw included my Craftsman Club member price and 2 additional discounts for “hot…online only” discounts of $30 total. When I went to check out (using my Sears card), the price changed. I went back to double-check the price in the Shopping Cart and it was, indeed $199.99. Went through the check-out process again and, again, the price went up to $229.00. I called Customer “Care” and spoke with Georgia and Marco, a supervisor, and the 45 minutes I spent on the phone (mostly on hold) was the biggest waste of my time. Neither one had an explanation. I had screen shots to show them what I was seeing. I read off the explanations of the price breakdown only to end up with no assistance whatsoever. So, I cancelled the entire order. George said she’ll submit a “web error” report to their technical dept and Marco said they don’t honor any of the web site price glitches – nice. I assume that means there are a lot of glitches. Sears continually disappoints and gets worse and worse every year. I’ve been a customer for a long time, but this really makes me question why I even bother shopping there. It’s not worth it.