My name is Brian and I am part of the Sears Cares team. We are sorry for the multiple setbacks you experienced throughout the process of having your refrigerator repaired, and apologize that you were over-charged for these services. We understand how important it is to get this situation corrected in a timely manner, and we’d like to ensure this happens. At your earliest convenience please send the following information – contact #, screen name (Crmag2007), phone # used at time of purchase to firstname.lastname@example.org. We do look forward to speaking with you soon!
MySears Community Moderator
Welcome, Crmag2007! Thanks for visiting the MySears Community today! I am sorry you are having trouble obtaining a refund from us. I am going to escalate this to SearsCares, who will be happy to look into this for you.
A team member will visit shortly to request a bit more information. Once a response is posted, I will let you know via email with a link included that will direct you back to this thread.
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