- Lockport, IL
Tool shipped without proper packaging!
I recently ordered a 44593 USA Made Microtork wrench from the Searsoutlet.com website. During the checkout process I selected shipping for my delivery method. The order was placed on 12/29/13 and my credit card charged on 12/30/13. I received no emails or other updates about my order for over a week so on Wednesday 1/8/14 I emailed customer service to inquire about the status of my order. Then, yesterday (1/10/14) UPS delivered the wrench, with a 2 day air label on it. Much to my dismay, I found the torque wrench wasn’t even packaged in a box! The Sears store that sold this wrench simply wrapped a shipping label around it with some packing tape and called it good. According to the Sears’ own instruction manual that comes with this wrench, “The Craftsman MicroTork Torque Wrench is a PRECISION INSTRUMENT and should BE HANDLED AND STORED WITH CARE” (emphasis mine). There is absolutely no excuse for this level of ineptitude and laziness when it comes to the employee that packaged this wrench. Sears needs to address this problem, or I have bought my LAST Craftsman tool from Sears. Pictures linked below.
To someone at Sears who has the power to do something about this: Please contact me to resolve the unsatisfactory manner in which this item was shipped.