- Richmond, CA
My name is David and I am a member of the Sears Cares Escalations team. I saw your post today and wanted to reach out to you to offer our assistance. We are truly sorry for the troubles you have encountered with your recent repair of your refrigerator. We would very much like to connect you with a dedicated case manager to further discuss this situation and address your concerns. Please send the following information – contact #, screen name (acr1), phone # used at time of purchase to firstname.lastname@example.org.
MySears Community Moderator
Thank you for reaching out in the MySears Community and sharing your concerns in regards to your refund.
I have escalated to our Sears Cares team to see if they can help in getting this resolved for you. Once a response is provided by one of our team members I will be reaching out via email.
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