- Huntington, NY
Unable to get my Kenmore Refrigerator repaired or replaced
My ice maker stopped dispensing ice early July 2013, took 2 weeks to get a service date. Repairman responded July 17, saw that it was not working and said he had to order parts, he did this without any diagnostic testing. 1 part a trim piece he ordered because he said that he may break it when he took it off. I get a new date July 29, parts are backordered and not delivered because of the trim piece is not available. After many frustrating times I on the phone I told Penney to cancel the trim piece and release the rest of the parts. July 29 comes and goes, no parts no repair. Earliest date is August 20, same repairman returns and puts in news parts, still did not work. After getting yet an other part (main power board)It finally works then a new problem starts 1 hour after the tech leaves. I am very frustrated at this time. July 30 new tech responds, can’t figure it out, he calls other techs and he puts in an old part taken out on the prior call, it works for 3 hours. Now I can’t get a tech to the house till Sept 17, nearly 3 weeks from now. I have spoken to Penny, April and others, William hung up on me because I was getting frustrated and told him I was recording the conversation, which I did not do. My case # 160346, Please help.