- Longview, WA
Very Disappointed in Sears!
I purchased a Kenmore-Elite dishwasher from Sears in 2012 for over $800. Since that time, we have had nothing but problems. We had a repair-person at our home this past week to correct a problem, only to find the problem again later that evening. So – we have to go through the process of scheduling another appointment. After the first time, I spoke with someone at customer service and they offered me a 6-month extension on the warranty. I accepted, but then when I asked to (still) speak to a supervisor, she recanted the offer. What kind of customer service is this? She then put me on hold where, after 20 minutes on hold – my call was disconnected. Since this time, we have had a problem with it again. Sears sent us the wrong part – so we had to get the rightpart ordered, and then get another appointment scheduled. I did not buy a machine for this kind of money only to turn around and wash dishes by hand – on three different occasions now. I sent individual letters to the Board of Directors, but I suspect I will not hear from them. One would think – that Sears would want to “right this wrong” and get us a new replacement! But, I also understand that in order to be eligible – we need to have four repairs in a 12-month period. I now have three. My last frustration is – my warrantly expires on Oct 18. What if a problem comes back next month? Is Sears going to walk away – even though I have a history of problems with this? It would be so nice for Sears, in recognizing my loyalty to them as a 25-year customer, to extend that same loyalty to me and give me a new replacement. Something tells me that this will not happen. Very disappointed!!