- Albuquerque, NM
I am sorry to hear that you have been treated in this manner and still no installation of your appliance.
We would like to help in making this right for you by having one of our SearsCares Team members take care of this situation for you. They will be able to provide you with one specific case manager to speak with in helping to get your installation competed.
If you can please check back to this thread periodically, one of our SearsCares team members will be responding soon. Once they respond they will be requesting additional information so that they can look into this further for you and making it right.
In response to SHC-WendyFD-2
My name is Susan and I am a member of the Sears Social Media Support Escalations Team. We understand how disappointed you may feel with our installation team and the level of customer service you have received regarding your dishwasher installation. We do our best to make every interaction both positive and memorable for our customers, and we do apologize for falling short of that mark in this instance. If you would allow us the opportunity, we would very much like to connect you with a dedicated case manager to further discuss your experience and see what can be done to make things right. At your convenience, please contact our office via email at firstname.lastname@example.org so you don’t have to be upset by this any longer. In the email please provide the best contact phone number or the number to which the dishwasher is listed under (if different than the contact phone number) and we will call you directly. In addition, please include your screen name (sodajerk2) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused you and your family and we look forward to speaking with you soon.
MySears Community Moderator
- Home & Family March 6, 2014
- Having an issue with customer service in INDIA. Product is a lemon or service professionals are inco...
- 1 answer
- See More
- Saving Money March 6, 2014
- How do I talk to the head of Sears customer service? I have had a horrible experience with Sears bl...
- 2 answers
- See More