- Naples, FL
What am I supposed to do when the repair shop breaks my sewing machine (livelihood) and I am told that all I can do is send it back in, be without it AGAIN for however many weeks (last time it was a little over 5 weeks), and trust that they will fix it this time not break it!!!!!!!!!!! Also, I was told that I was offered the wrong support plan. I should have been offered the one where if I have a problem I send the machine in and get reimbursed so I can get another one that works, that day!!!! Again, I have to pay for Sears’s mistakes. Is there anything anyone there at Sears can do for me as I need a machine NOW that works to be able to get paid? Believe me, if I could afford it, I would throw this one away and buy a new one somewhere else but I can’t so I HOPE you can help me!
I sent the sewing machine in because it wouldn’t do anything besides turn on and a code came up and that was it. When I got the machine back it worked, sort of. The tension was all messed up. No matter what I did I couldn’t get it to stop puckering, even at -3. I looked at the sheet that told what they did and it said they “fixed the tension adjustment problem”. The problem is, there was no problem with the tension adjustment when I sent it in. There is now!!!!! It is not useable for the work I do.
Also, probably not a big deal to most but my machine came back filthy. I wish I never purchased this at Sears.