Question

What email address can I send a complaint about incorrect parts continuously showing up. Address I got from repair services was invalid?

Service technicians have been good but we can’t get the right part!!!!

Answers

6 answers

      • San Jose, CA

    The Service Tech's can also submit an electronic form, concerning questionable parts application, to the part of the Service Department that maintains the Parts Direct database with the various manufacturers' products, that are sold or serviced by Sears.

    Maybe a two-prong approach?

      • San Jose, CA

    Be sure to include the machine's long model number, the approximate data of purchase, along with the part number and name of the "wrong part number" part(s) you've been receiving.

    This will go a long way into looking into whether the database needs new information or if the parts list the manufacturer supplied is in error.

    Good luck.

  1. Dear mkbs1955,

    We're sorry that you've been continuously receiving incorrect parts to your home. We'd also like to apologize that you haven't received better assistance with receiving an address for our repair service to help with this issue. We value your business very much and would like to connect you with a dedicated case manager who can help find the correct parts needed and connect you with a technician to complete your repair. This Case Manager will follow your service until it is completed to your satisfaction. We'd also appreciate the opportunity to address any other concerns you have with this situation or with another Sears issue. Please send an email with your contact information (preferably a phone number) to SMAdvisor@searshc.com. Please include your screen name (mkbs1955), for reference to your issue, and we look forward to speaking with you soon.

    Sincerely,

    Susan R.
    MySears Community Moderator

    1. In response to SHC-SusanR

      Thank you.....I was away on business but sent the email as you indicated today. Hopefully it will work out.
      Mkbs

    2. In response to SHC-SusanR

      Great!

      Please keep us posted on your progress and if you have any other questions or concerns as the Sears Cares team helps in resolving this issue.

      Have a great day mkbs1955!

  2. Hi mkbs1955,

    Thank you for posting your concerns in the MySears Community!

    We can help assist you with your parts complaint by having one of Sears Cares team members help you with this issue. They will be able to look into your concerns and help to make it right.

    If you can please check back periodically one of our team members will be responding requesting a little bit more information from you. Once this information is received, your dedicated case manager will be contacting you further.

    Thank you!

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