- Vero Beach, FL
What has happened to one of the greatest and most trusted of American Companies?
My family always called Sears because of their good name. Unfortunately Sears has sold out their good name and now lends it out to many unscrupulous people that take people for a ride using the Sears name. My Sears Elite Dishwasher, just over a year old, caused a flood in my kitchen. I called Sears appliance repair and right off the bat felt uneasy as to how I was questioned and treated over the phone, like was going to skip out of town with my payment for services that hadn’t yet even happened. The repairman could not get there for 6 days, but I waited patiently, because it was “Sears”. They narrowed my appointment down between 1-5 that I had to be home. I left work early to be there for my appointment. The repairman did not show up until 800pm. All that was wrong with my dishwasher was that it had wiggled out of the clamp attached to the water line. A problem he says occurs all the time with Sears washers. It was a 10 minute fix. He charged us more than double the amount we were quoted.$ Almost $160.00, but of course he said he was giving us a “break”. Then he had to take my credit card to his Van, and this is when I saw it had another company name on the side. THEN he prefilled out a satisfaction questionnaire and had us sign it. I will never again call Sears for my home repair services, or purchase Sears appliances again for that matter. I feel sad, as Sears was my first credit card I ever got when I turned 18. I’m now 62, and I have lost all trust I have ever had with Sears.