Question

What is so hard about giving good customer service? A month ago our plasma TV started to go bad. A service came out and said it would take 3 weeks to order a new screen ($1800 dollar screen). After 3 weeks the new screen did not fix the problem, so now we can get a NEW tv. Great! Problem is Sears will only allow $950 for a new tv, after spending $1800 plus 300 on labor. New tv is installed but is damaged. We were promised a replacement but now no one is willing to replace the NEW damaged tv. Tried to call the number the installer gave us but get repeated hangs ups and NO CALL BACKS. What is a number that someone will acutally help?

Answers

3 answers

      • San Jose, CA

    Have you tried the 1-800-4MY-HOME number?

  1. AlbertP
    We apologize for the troubles you’ve been having with your TV. We would be happy to have one of our dedicated case managers contact you and discuss options for assistance. Please send the following information – contact #, screen name (AlbertP), phone # used at time of purchase to smadvisor@searshc.com. We look forward to speaking with you. Thank you, David W. MySears Community Moderator

  2. Hi AlbertP! I am so sorry to hear you are having so much trouble getting a replacement for you TV. The SearsCares team will be happy to take care of you.

    Please check back right here in a bit. A team member will reach out requesting more information so they can directly connect with you.

    Thanks!