- Woodbridge, VA
What is the appliance replacement policy under master protection?
I have had Master Protection for longer than I can remember. Even ‘upgraded’ it a few years ago by adding things to it up to a certain number. After reading some horror stories about replacing appliances ONLY after 4 or more repair visits I am disturbed. I had a very pricey stove replaced years ago under my master protection. The part needed was no longer made so they gave me a comparable replacement and I was very happy but now I have concerns about the future and the changes that may have been made to the replacement policy. Yes I could read the upteenmillion words in the agreement but thought I would ask here first. I am not in the habit of upgrading or replacing anything in my house unless it fails to work. One reason I have kept the master protection is that some of my appliances are really getting old like my beloved Kenmore washer/dryer and I had peace of mind that they would be replaced if and when they failed to operate and parts could not be found. Now it seems that I have to have 4 or more repairs before replacement will be done? My appliances are all very reliable and most have never required a repair. If a 20 year old dryer fails and has never been serviced and the part is no longer made am I correct that it will NOT be replaced because it never needed repair before it went belly up? I will cancel my master protection in a heartbeat and kick my self down the road if I have been so naive after all these years.