What is the return policy for the craftsman wet/dry vac? does the vac fall under the consumer electronic category or tools?
I bought a craftsman wet/dry vac in store yesterday and later found an identical item from sears.com at lower price. I placed the order online and return the one purchased in-store today. The return process was very surprising to me and kind off unpleasant, even the item was not open, the Sears rep cut it open to verify if its been used. She told me that if its used then there is a restocking fee even though if I am not happy with the item. This came as a surprise and make me rethink of the vac I placed online (what happen if I tried it out and don’t like it? and stuck with a restocking fee if return). I asked the sears rep for the store return policy so I get an clear answer. She told she doesn’t have it and have me go online for that. I spoke with the tools dept mgr and she also told me to go online to review the return policy. I felt that I am getting the run around buy both rep. I feel very uncomfortable buying anything from Sears if I don’t know the return policy. After reading the policy online, it seems that there’s no restocking fee on the vac. Base on the policy online, if I used the vac and not satisfy with it, I should be able to return and get full refund within 60 days providing that I have the receipt, all packaging, and box. There should not be any restocking fee if I used and not satisfy with it. Please confirm if this is correct for my scenario, since I just picked up the one I purchased online. I will return it if there’s restocking fee even if I used and not satisfy with the item. Thanks for your help