- Hernando, FL
What kind of training does customer service receive?
I had items in my shopping cart at Sears.com, but was not seeing the sale prices listed in the item webpages. I started a chat, was given a wrong phone number to call, and hung up on. An hour later I tried shopping again and found all the sale prices were replaced by higher ones.
Here is the chat:
Please wait for a Sears Customer Service Representative to respond. This chat
may be monitored or recorded for quality assurance purposes. Thank you for
Hi, my name is Jazlyn G, and it is my pleasure to assist you today. May I
have your name?
Mit: I already put in my name and email.
Jazlyn G: Good Morning! Thank you for choosing Sears Blue Crew. Nice to meet
you Mit, how may I assist you today?
Mit: Good morning. I’m a Craftsman Club member and I’m logged in, but my
shopping cart doesn’t reflect the Craftsman Club pricing at Sears.com. I have
spoken to a friend who is also a member, and he can’t get the Club pricing
either. Is Sears going to fix this anytime soon?
Jazlyn G: I apologize that you are having trouble receiving your Craftsman
Club discount. I will be happy to enter a request to have it looked at. You
can contact our Craftsman Club team at 800-377-74114 and we will be able to
discount you the difference.
Mit: Will they get me the free shipping through SYW Max that the chat reps
are always mentioning to me?
Mit: Or will I be charged shipping for placing the order by phone?
Thank you for chatting with us.