What’s happening with my order? 483722279? I created layaway order in March for refrigerator and washer dryer and other stuff work more than $4000. I’m trying to pay it off early and get them delivered as soon as possible for last 2 weeks but the online system will not allow it. At the moment I have paid off 4355.57 all but 1 CENT less than the full amount but the sears will not allow me to pay that 1 cent to schedule the delivery? I have called online customer care about 20 times but all of them keep giving different answers as no one wants take a decision or responsibility. Can’t you get your systems straight just to process an order or if you know there is a system error at least give 1 cent credit and complete and process the order?? Advice to the everyone out there DON’T BUY FROM SEARS JUST BECAUSE THEY ARE ABOUT $50 CHEAP GO WITH SOMEONE ELSE WHO CARE ABOUT THE CUSTOMERS.

ORDER 483722279 Layaway Contracts 093000755891


2 answers

  1. Dear NIPUNAS,

    We apologize for any troubles you have encountered with your online layaway order. I can’t even imagine how frustrating it would be to be one cent away from receiving your appliances. We would be more than happy to connect you with a dedicated Senior Case Manager here at our executive office who can research and find a way to get your appliances in your home as soon as possible. Please send the following information – contact #, screen name (NiIPUNAS) phone # used at time of purchase to

    Thank you,

    Mario G.
    Social Media Moderator
    Sears Social Media Support

  2. Hi NIPUNAS,

    Thank you for posting your concerns and feedback in the MySears Community!

    I have escalated your issue to the SearsCares Team who can help you further in getting this issue resolved.

    Please check back periodically for a reply from one of our Team members.

    Thank you!

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