- Hernando, FL
When Sears and Shop Your Way disagree with each other, which one is correct?
I’ve run into numerous situations where the Sears/Kmart customer service says one thing, but the Shop Your Way customer service says something different. Who is the higher authority? Example: Sears/Kmart says a bonus point coupon is valid for a purchase and the customer makes the purchase, but later SYW claims the purchase was not valid for the coupon.