- Bridgewater, MA
Where can I turn? (Blue Ribbon Services)
I don’t know what else to do, I feel posting here is my last option.
I have been going through a long, horrible experience with Sears since the end of February. I have been dealing with Kimberly, from Blue Ribbon, for the last couple of months. It was agreed that I would receive a damage settlement check on some damage that was done to my walls when my old treadmill was removed from my home. I was assured at the end of May that I would get this check quickly. Kimberly has been doing nothing but pacifying and lying to me. First she said she thought the check has already been sent out then two weeks after she told me the check hadn’t been sent out, that she had to discuss it with her “business partner” (what?) and that the check was now in accounts payable.
That was THREE WEEKS ago and I have been e-mailing/phoning her since then and I have not hears a word. I really need to know what the status of this check is and I would really like if I could speak to a supervisor, not corresponding through e-mails, someone actually picking up the phone, dialing my number, and speaking to me one on one. I would hope these Blue Ribbon representatives do answer to supervisors. I have been told several times in the last 5 months that there are no supervisors I can speak to, maybe that is why Sears is in such disarray.