- Sunland, CA
Where is my refund???
Order was canceled from Sears.com on November 14th, with an email from Sears stating the order has been canceled on Nov 14th, and the refund will be applied back to your PayPal account. It’s now December 3rd and the refund still has not been refunded.
I’ve been on the phone with the customer service representative for over 2 hours and 4 different attendants yet nothing has resolved. My next step is to contact Mr. Lampert’s office and escalate this to his secretary. Mr. Lampert is the current CEO of Sears and his contact information can be found on Google with a little search for those who are getting the runaround as well.