Where is my refund???

Numerous emails and false promises to refund the money and still refund is no where to be seen. Every time a new customer service rep makes a false promise to get this expedited which never happens. I am going to dispute the charges with my credit card company now, atleast that will be faster.


2 answers

  1. Hello Jkalsi,

    Thank you for making us aware of your refund issue. We would be happy to have a case manager contact our business partners and look into why you have not receive your refund as promised. Please send the following information – contact #, screen name (Jkalsi), phone # used at time of purchase to We look forward to speaking with you soon

    Thank you,
    Dianne D.
    Social Media Moderator
    Social Media Support Team

  2. Hi there, Jkalsi! Thanks for posting on the MySears Community today! I am sorry to hear you are still waiting for a promised refund. I am going to send this issue along to SearsCares, the customer service escalation team. They will do what they can to get you that refund.

    A team member will be by shortly with a response looking to help. Once they post, I will let you know via email with a link directing you back to this thread.