- La Jolla, CA
Where is my refund? Tired and frustrated over inconsistent answers from Sears
I made an in-store DEBIT card purchase of a washer and dryer for $1500+ (SALESCHECK #016481990058) on 10/12. Got a call 7AM the day of delivery (10/19) insisting that I haven’t purchased a stackable kit, which should have been included with the dryer (as assured by in-store associate and stated on product specs). My delivery address was also wrong. Frustrated, I cancelled my order that same morning of 10/19 by calling 1-800-732-7747 and was told by an operator that I would receive an email confirmation within 48 hours and my full refund within 7-10 days.
No email confirmation in 48 hours made me nervous so I called again, where another operator stated that no such method was available to them, and that I should just wait for the refund. Contradictory, but whatever.
10/23 rolls around, and the Sears.com status for SALESCHECK #016481990058 shows up as “DELIVERED”! Outraged, I decided to chat with a Sears.com online operator this time, who confirmed the 10/19 cancellation of my order, and assured me that I’ll have my refund within 3 to 5 days by 10/28.
No refund by 10/28. Tremendously frustrated I contact both the delivery number and online chat. Delivery this time insisted that I will be refunded within 10 BUSINESS days of cancellation, while online responded by forwarding my complaint to their “concerned department” and assures me I will be refunded in 48-72 hours. Both of these dates coincided with 11/1 so I decided to wait.
Today is 11/2 and my refund is still in limbo. Complaining to customer service only nets me with robotic, scripted responses of apologies and assurances to wait additional 3 to 5 days. The “concerned department” obviously did nothing, and the salescheck link on Sears.com still shows the status as delivered. I have no idea if my refund will be a mailed check or debit back. No other refund process has ever been this inconsistent and infuriating.
Sears has robbed my of my $1500+ and I don’t even have a washer and dryer to show for it. So where is my refund?