- Seattle, WA
Where is my refund?
First, I have never experienced more incompetent customer service than I have with Sears. Second, I WANT my refund. Before you suggest emailing you, I’ve already sent this information without a response to:
I will initiate a charge back on the original transaction if you do not credit my card by the end of this week.
Order #: 427633051
Layaway Contract #: 093000438239
Nov 16, 2012: Placed order for item online for layaway at Store #: 0001009
Nov 17, 2012: I noticed a $70 “Layaway Delivery Charge” bundled into the price of the item on the receipt. I sent a question to Sears Customer Service about the delivery charge
Nov 19, 2012: Received response from Sears Customer Service “Per your order details, I see that you have not been charged for the layaway delivery.” I replied to Sears Customer Service for a better explanation because there is clearly a “Layaway Delivery Charge” on the order
Nov 21, 2012: Received response from Sears Customer Service “I am sorry to inform you that this delivery charge of $69.99 is the standard delivery charge. We will be unable to reverse the charge.” I then decided that I will not risk having to deal with this quality of customer service again so I will not do business with Sears.
Nov 21, 2012: I physically went into Store #: 0001009 and cancelled the order. (Side note: Store staff did not know what the “Layaway Deliver Charge” was for.)
Nov 27, 2012: I checked with my bank and haven’t received the $168 refund. I then logged into my Sears account and noticed the Layaway contract still has an “Active” Status under Layaway Manager. I then called and spoke to about 6 different people at Sears with no resolution or information about the status of my refund. Instead, I was bounced in circles from the store to online support to rebates to wherever you can imagine.