- Chicago, IL
Who can help me preserve my sanity?
I am extremely frustrated and disappointed in the several interactions I have had with Sears Home Delivery over the last week. My mattress was supposed to be delivered on Saturday, July 21, 2013 between 10:15-12:15 p.m. We did not receive any calls from Sears as we waited all Saturday morning for the delivery. Finally, at 12:45, we called to check on it. Sears tells us, ‘Oh, you should have gotten a call. The truck broke down, so we won’t be able to deliver it today.” We were then told the delivery could not be rescheduled until 3 days later, on Tuesday, July 23. We were promised a $50 Sears Gift card sent via e-mail for the inconvenience. It has not yet been received and I’m pretty sure this was all to get us off the phone.
We received confirmation of the Tuesday delivery time (between 8:15-10:15 a.m.) last night. I received a call from the delivery truck around 9 a.m. that the truck was ‘running late’ although we were only slated to be the 2nd delivery of the day, and I let them know that I could stay until 11:00 a.m., but after that needed to leave for work (which I had taken half a day off from to receive the delivery). Needed to leave my 11:15 a.m. at the latest, so I did. Got a call from the truck at 11:45 a.m. that they were going to be to my address soon — let them know, sorry, I’m not home. On my way to work today I called Sears Home Delivery customer service to reschedule the delivery. They PROMISED me that they would reschedule my delivery for the next morning (Wednesday, June 24) as ‘the first delivery of the day.’ I requested off another half day off work, assuming that even if the the delivery was late, I should not have any problem. Now, after getting off work tonight at 11 p.m. I realize I did not receive a confirmation call from Sears for tomorrow’s delivery. I call and speak to a customer service rep who informs me that the individual I spoke to earlier in the day ‘didn’t input the delivery request correctly” for June 24, and NOW the next available time is Friday, June 26. I am writing this as a form of therapy/last ditch effort to try to get the mattress because at this point i have NO confidence in Sears delivering the mattress on Friday, either.