Who can I actually talk to to voice my concerns and poor customer service experience with? I want someone who will actually take action and look into the broken process. I spent more than two hours on the phone with sears today, spoke with 9 customer service reps, was dropped twice, put on hold for 45 minutes and was told different information as to what warranty I was eligible for and what was covered. Feeling so discouraged that I don’t believe I will ever purchase a major appliance through Sears again. If only you guys could have made this right. We currently own a refridgerator, stove, microwave, dish washer, washer, dryer, tractor, and other electronics all purchased at sears. I believe I am going to start purchasing all future appliances and electronics through locally owned businesses. The more I write this the more I feel my frustration with sears. I believe you have lost us as one of your loyal and faithful customers. Please provide a name and telephone number of who I can speak to.


2 answers

  1. Hello Helpfrustrated,

    We thank you for informing us about this matter. We would be happy to connect you with one of our case managers to assist you with your customer service concerns. Please send the following information – contact #, screen name (Helpfrustrated), phone # used at time of purchase to

    Thank you,
    Dianne D.
    Social Media Moderator
    Social Media Support Team

  2. Welcome, Helpfrustrated! Thanks so much for taking the time to share your thoughts on your experience with customer service. I have passed this along to SearsCares, the customer service escalation team. They are a fantastic resource to hear the issues you are having and will do what they can to assist.

    A team member will be by shortly reaching out to help. Once a response is posted, I will let you know via email with a link back to this thread.


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