Question

who do I contact to ask for a refund on glasses that are not properly prescribed, I have been working with the optical department since January

Answers

2 answers

  1. Dear Blindbat1,

    Please accept our sincerest apologizes for troubles in receiving your refund. We understand how important it is to have the correct prescription and would be delighted to assist you. Please send the following information – contact #, screen name (blindbat1) phone # used at time of purchase to SMAdvisor@searshc.com

    Thank You,

    Mario G.
    MySears Community Moderator

  2. Welcome, blindbat1! I am so sorry your glasses did not have the correct lenses. I know that has to be disappointing. A member of our SearsCares team can help get your refund for you. Please check back on this thread in a bit for a response from a team member offering assistance. Thanks!