- Raleigh, NC
Who do I contact to file a complaint against my local Sears Auto Center?
I had my car towed into the Sears Auto Center at Triangle Town Center Mall in Raleigh, NC. My service engine light was on and the car was sputtering. The gentleman who towed my car said he smelled anti-freeze when he started my car to get in on the tow ramp. When I arrived at Sears, I informed the young lady who checked me in about the trouble I was seeing. She seemed a bit distracted but I assumed she was able to multitask by talking to other coworkers while typing my work order. I left my car at the location while they ran the diagnostic. The technician called back and told me my spark plugs needed to be changed. I told them to do so and to also make sure my car wasn’t sputtering when they called to tell me it was ready. When I picked up the car, it was STILL sputtering, so I turned my car around and came back to Sears immediately. A technician checked under my hood again because there was steam/smoke coming from the engine. He went to check my oil and noticed that the dipstick melted. After making jokes about it melting, he brought my car back under the hood to figure out what the problem was. All he suggested was that he change the ignition coil. He offered to install it for free since he missed it earlier, I just had to pay for the part. My boyfriend picked up the part he suggested and the technician installed. On my way home, my car stalled while I was driving on the highway and I had to get assistance moving it to the side of the road. I had my car towed to the nearest auto repair shop the next day and the technician told me my engine block was cracked, which caused coolant to leak, mix with the oil in my car and overheat. This also caused my head gasket to blow. I immediately went back to Sears and was simply issued a refund. I then had my car taken to the dealership to see if it was covered under warranty. They aren’t covering the entire warranty because of “consumer negligence”. Apparently, I ignored the issues with my car and drove it knowing there was something wrong when in reality, the Sears technician told me he fixed the issue. Now the cost of my damages went from the $200 I initially paid Sears to $2700. Needless to say, I’m very unhappy.