- San Jose, CA
who do I talk to to file a complaint above customer solutions dept?
I requested Sears Home Service to repair my refrigerator. It was not cooling enough. It has been 18 hot summer days since Sears sent their first technician. The issue still is not resolved. I was led to believe the heater is the only probhlem by the first technician. Then we made a recall after discovering nothing changed. The second technician came and found there is a part missing from the refrigerator. Then my case was put into part research dept for a whole week. Then they sent the third techinical for part verification. The third technician came and verified the missing part. In addition he identified the control board is also broken. I was put in contact with customer solutions dept a few times but it doesn’t look like the case is moving forward. I am making a post here and hope I can find some real help.