- Germantown, MD
Who’s running this circus?
My wife and I purchased a mattress from our local sears on July 6th and paid for rush delivery on the following Saturday. We received an automated call on Wednesday confirming our delivery on Saturday, and proceeded to tear down our current bed and mattress. Friday evening we receive an automated call stating our delivery was cancelled and to call a 1-800 # to reschedule. My wife spent nearly 2 hours on the phone only to find out the warehouse didn’t have our mattress. She went that day and spoke to multiple employees including the general manager Paul, who apologized and said it wouldn’t happen again. Delivery was rescheduled for Tuesday and we were told we would receive a personal call from Paul or Tim (warehouse Mgr). We received two automated calls, a text message, and an email confirming our Tuesday delivery between 7:15 and 9:15. No call from Paul or Tim. Tuesday morning, 7:00 am we receive an automated message that our delivery was cancelled again. Again they did not have the mattress. We were again guaranteed a phone call from the MGR and a first thing delivery in the morning on Thursday. Wednesday night we receive another automated message stating delivery will be between 4:15 and 6:15 Thursday evening. Still no mattress! Broken promises and all around “it’s not my fault” attitude! Who the **** is in charge, and when am I gonna get my mattress and a reasonable discount for all the lost time and frustration?