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  1. Hi dabmom1,

    Thank you for reaching out in the MySears Community!

    If you can please call our online Customer Service they will be able to look into your account to check on the status of why your order is still processing. Please know that you can reach out through phone 1-800-697-3277, “click to chat” or by email.

    Please let us know if you have any further questions.

    Thank you!

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