- Minneapolis, MN
Why Am I Getting Calls at 7AM From the Delivery Team?????
This past Saturday at 7AM, I get a call that woke me up from a dead sleep. Saturday is the first day after working hard all week that I don’t have to worry about getting up. The person calling me left a message saying that they would be at my house to deliver a mattress at 10am to 2pm and to make sure to shovel my driveway? Then, he left his out of state phone number for me to call back. I had received a message the night before that delivery would be from 1 until 2 so I was perplexed, why the change? I called him back at his out of state cell phone number and he told me he couldn’t make it at 1 and he’d be there at 11:30. I told him that #1, he woke me up and #2, he was changing the window we were given-we weren’t available at 11:30. No apologies and very rude. I called customer service, that was a joke. Again, no care or concern was conveyed. Just did the minimum I asked which was to cancel the appointment, do NOT ever have that driver come to my house because I’m not interested in meeting him where I LIVE, and to have a delivery manager of that team call me back. She rescheduled delivery for today, Monday 1/20. So what happens? This morning, I GET ANOTHER CALL AT 7AM!!!! What? The woman on the other end said she wanted to confirm the appointment and that we were getting a mattress delivered. I asked her if she was for real. She said yes. I have had a washer machine and our first mattress delivered without a 7AM wake up call, so what is the deal here? Also, NOT A PEEP from a service manager of that delivery team. No apology no explanation. This is totally unacceptable. I am a service manager at a large bank and this would NEVER fly where I work. Sears, you need to empower your people at all levels to take ownership and to above all, for Pete’s sake, teach them the basics of customer service. I will accept this delivery today but that is the end of my business with Sears. I am cutting up my card. I also would still like a service manager to tell me what happened and why the early morning calls.