- Sarasota, FL
Why didnt my Sears store (#0001625) follow the 6pm ticket procedure advertised for the Thanksgiving sale?
I was very excited about many of your Thanksgiving specials advertised in your flyer and especially in the 50″ Toshiba TV that was on sale for $299. My intent was to do most of my Christmas shopping at the store tonight. I changed my Thanksgiving plans for earlier in the day with my family and left for the store immediately after meal and was at the store (Sarasota Square #0001625) by 4:10 fully expecting to wait until the store opened at 8pm. I was about 10th in line and felt good about my chances to get this TV especially since the ad stated that tickets would be given out at 6pm for particular items so there was no confusion.
6PM came and went at the store and line got bigger. Especially in the front of the line in which more and more people came to meet friends who were camped out ahead of me. By the time any store employee opened the door at 7:35PM there were more than 25 people ahead of me. All of whom claimed to be non-related so that they could each claim vouchers for TV’s.
Needless to say I was saddened and irriated that because the store didn’t follow through with it’s advertised ticket plan I wasted almost 4 hours of my time and was so disgusted by the situation that I didn’t even step inside the store and came home. Many others around felt exactly the same way and left without making any purchases.
I am taking the time here to inform you of the problem and the mishandling at this store tonight in the hopes that it will be read and fixed for next time. I am still undecided on where I will spend my money this year for the holidays but any kind of response from Sears will go along way to mending this for me.