- Hernando, FL
Why do the Sears circulars say “sears.com” on them if the offers inside are for in-store only?
I don’t see “in-store only” or something similar written in your weekly ads, but Sears.com customer service reps always insist they cannot help me with the ad offers because they are for in-store use only. I am not referring to a specific ad or offer, I am just speaking about my experience ever since I started using Sears.com. Usually, the ad offers are available online, but as soon I find one that isn’t I get the usual response that the circulars are only for the stores. If all the customer service reps are correct, then why not replace the “sears.com” on your circulars with “In-store only”?