- San Antonio, TX
Why do you give customers an order confirmation number if the number can not be used to search for information? Hot water heater replacement order # 81713189834
On Friday 8/16/2013 I called for service for a leaking water heater. Leaking from the bottom, transferred to water heater line. Protection Agreement replacement. Spoke to Brandy — ordered my replacement (special order power vented gas heater) order # 81713189834. Brandy advises me to call back on Tuesday to get the name of the installer. I call back on Tuesday only to be told there is no order in the system and it will have to be re-ordered!!! WHAT? I have an elderly dementia patient in my home. Being without hot water is not only inconvenient it is a health concern. I am extremely agitated. Why can’t someone now drive to the warehouse to get the heater and deliver it to my home for installation as promised?