- Colorado Springs, CO
Why does Sears no longer have customer service when it comes to repairs? Why does no one care?
I have been trying to get my Kenmore Elite Washer Repaired. I have had the parts in my house for over a week, yet the repair service cannot manage to get any technician in my home to install it. Given their last date, I will be without a washing machine for well over a month. If this is Sears service, all my future purchases will be from somewhere else. Even after 4 phone calls and being on hold for a total of 3 hours waiting to speak to a supervisor, I never did. My reward was being hung up on twice. If they hoped I would go away, it worked. When my appliance warranties are done, they will not be renewed. My new french door refrigerator will come from somewhere else.