Question

Why does Sears treat their VIP Gold Members so poorly. We have been waiting over 3 months to have our Samsung 55″ Smart TV repaired just to get the shaft and run around from Sears and Samsung. This is our second TV and the appear to only last approximately one year until the screen begins turning black. They say they have a policy that is you have to wait more than 30 days for parts they will replace it but this is not true. We have one appointment missed, they showed up for the second without any repair parts, didn’t show today and after they asked us to confirm that parts were shipped to our home told us they have the parts but no technician to come out until March 5th so the 30 day rule doesn’t apply. March 5th will be more than 4 months waiting for service. If they treat their VIP Gold Members this way, I feel sorry for a regular customer.

Never buy from Sears if you hope to experience any customer service what so ever. The absolute worst. Then then won’t let you post a review unless it meets their guidelines.
One Very Unhappy VIP Gold Member

Answers

2 answers

  1. disappointedvipcus,

    Hi, my name is Brian with the Sears Cares team. I'm sorry to hear about your TV not functioning correctly as well as the longer than expected time it's taking to get it fixed. We'd like to offer our assistance in making sure this is resolved quickly and to your complete satisfaction. Please send the following information – contact #, screen name (disappointedvipcus), and the phone # used at time of purchase to smadvisor@searshc.com. Again, we apologize for any trouble we have caused and we look forward to speaking with you.

    Thank you,

    Brian H.
    MySears Community Moderator

  2. Hi disappointedvipcus! Welcome to MySears. I am glad you visited today to share your experience-this is not how we want any of our customers to feel with our repair service and we want to do what we can to get this straightened out for you. Please check back on this thread soon for a reply from a SearsCares team member. Someone will directly reach out to help.

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