- Kingsland, GA
Why doesn’t Sears have enough repair techs to provide the services advertised and expected from a company like Sears?
I bought a new washing machine from Sears in July, and it has been out of service since early October. The pump went out. We called for Service, the earliest they could get us scheduled was 10/22. The tech showed up WITHOUT the pump replacement, and was unable to catch the truck that had the part before that driver left for another appt. in another area. They drop shipped the part to us and it arrive 10/25. They have not been able to get us worked into the repair schedule until 11/5. The 800 number representatives are horrible customer service reps, and I’ve been in customer service for Fortune 500 companies for 25 years. Customers buy from Sears because they are THOUGHT to be trustworthy and dependable. Clearly, this is no longer the case with Sears. It is no wonder there are rumors flying that Sears will soon be out of business. If you don’t take care of your customers, you will NOT stay in business. I would prefer to have a brand new washing machine to replace the apparent “lemon” I purchased. Sears owes me that for the aggravation and stress I’ve been through for an entire month. Shame on you Sears! You are making a bad name for yourself in your industry. I have all the information you need in order to locate me in your system. Again, SHAME ON YOU, Sears…..for not having the staffing to provide the services you advertise!!