- Hernando, FL
Why is customer service clueless about Sears sales events?
I have noticed a trend with Sears customer service. Sears will advertise a sales event on the front page of the website, but CS reps will be unaware of the details. For one sale, the rep told me the sale had expired, even though the front page had a date a few days away. Another time, I was told that the sale was for only one category, even though the front page listed several categories. My favorite is when they tell me that I need to go deal with the CS reps from Craftsman.com or ShopYourWay.com, even though the sale is stated on the Sears.com front page. Today, I was told I needed to have a minimum of $499 in purchases for this week’s Spring sale, even though the front page clearly states that the requirement is for mattresses (not every category). It is pathetic when customer service representatives are not able to read & understand the front page of their website.