- Butler, PA
Why is getting a order by December 24 so hard?
I ordered a watch online and it says order by 4:00 PM today December 20 get it by December 24, 2012. So I order the watch in the basket it says by December 24 with SYWMax. It never gave me an apotion to do 1 or 2 day. (Now when I go back in it does. I had trouble for 2 days now with sears website) anyhow once I order it I get told it will be at my house by December 31. I have done a caht with CS and they told me nothing I can do. I spoke with a customer service on the phone who told me I had to wait so many days until I get my order and I can cancel it then and return. OK but I still dont have it for Christmas. If I known it would have been so much trouble I would have picked it up at a store close to me. I have done a lot of my Christmas shopping at Sears and Kmart because of the great service. I even asked customer service if I can just chnage the shipping now and they said they cant do anythign with the order for a couple of days. So my questions si there a way to change shipping without me reordering it and being out more money? Please help Thank you Leigh Ann