- Fort Washington, MD
Why is it acceptable to have so few technicians available that I am told that for a call on Oct. 9, 2013 for a refrigerator freezer that is not working the earliest appointment is November 4, 2013?
I tried to post this question last night. It is now Friday morning. My refrigerator is not cooling on either side now. I am a furloughed federal employee. I have been a Sears customer for over 30 years and have paid for service agreements most of that time. I have been told that a request was put in to call me if there is a cancellation. I have been on hold for over an hour this morning because I asked to be transferred to a supervisor. I am a most dissatisfied customer.