- Tombstone, AZ
Why is it that SEARS.COM doesn’t stand behind the third party sales they take through their website?
I bought a toner cartridge, apparantly through a third party through SEARS.COM, last year. I didn’t need to install it until this month. When I installed it, it didn’t work. I spent an hour on the CUSTOMER SERVICE CHAT with “ROGER” and what finally came about is: “Roger: Keith, if you had contacted within the return period, we would have definitely helped you with the return. As it is more than an year from the date of purchase. We are unable to help you.”
So, SEARS.COM doesn’t want to help me. I then tried to contact the “third party” seller and their response was the same. SORRY! Well, yes I am sorry. Sorry I ever bought anything through SEARS.COM. I will tell all my readers and business associates to never ever ever ever ever ever buy anything from SEARS.COM as they DON’T stand behind the products they sell on their website.