- Nevada, TX
Why is my delivering postponed so much?
The first delivery attempt the delivery man said it required a seven man crew. The second delivery attempt the delivery people just called and said they would not take liability. So we contacted where we got the refrigerator and the salesman came out to our house and saw that it was a pretty easy delivery. All it required was taking the doors off. Now we are being told there is a manufacturers delay and cannot keep our current delivery date. This means that our refrigerator was given to someone else. I have called sears customer service and was hung up on when asked to speak to a manager. Once I got a manager he acted like it was no big deal that a big customer (I just bought a washer and dryer) is being screwed over. What do I need to do to get my refrigerator? Do I need to call a news channel? Do I need to get an attorney? Because right now it seems the only people that care is the sales team and they are doing what they can. However the people who can do something do not care and treat us like we do not care. We are about to go past three weeks since we bought the refrigerator. Sadly we were a cash customer and still treated like ****.