- Bellevue, OH
WHY IS SEARS SUPERVISOR OF REPAIR SERVICE NOT RESPONDING TO COMPLAINTS?!!!
I am disgusted absolutely DISGUSTED with SEARS REPAIR SERVICE!!! on October 19, 2013 we had our refrigerator serviced because it had stopped working (A FOUR YEAR OLD REFRIGERATOR)!!!! The serviceman indicated what he THOUGHT was was and told us he ordered TWO (2) parts and that it would be a couple weeks for one part and he scheduled us for a NOVEMBER 4, 2013 SERVICE date for installation of the 2 parts. He said they will be shipped directly to our home and if they come before, but he doubts it to call for installation. WHILE at our HOME, he could NOT PRINT a RECEIPT for our charges that day. Therefore, we know NOTHING about what he did, what parts were ordered or the EXACT CHARGE that was charged to our charge card. Flashforward today after almost TWO WEEKS WITHOUT a refrigerator I call Sears because our SECOND part is still not in. THE PART WAS NEVER ORDRED!!!!! WTF!!!! 2 weeks without a refrigerator, NO part ordered and he THOUGHT that was the problem. NOW, I call customer service FIRST TIME, got put on hold for supervisor, SUPERVISOR NEVER picked up phone AFTER 15 minutes on hold I hang up call again. I tell my story once again, she says supervisor is in a meeting and WILL CALL ME BACK IN AN HOUR. ONE HOUR AND A HALF LATER NO CALL!!! I AM NOT HAPPY. CAN YOU SAY NO REFRIGERATOR FOR ALMOST 2 WEEKS BECAUSE OF SEARS!!!!