- Greensboro, NC
Why is that when I called the Sears Home Center for assistance they failed to provide me with a case # and when I called back as instructed with a work order # I was refused the waiver of a second service call fee?
The case manager Roland # 71947 just refused to honor what your Sears employee had offered and told me what Sears policy is. This should have been provided to me from the first Sears representative concerning the CASE #. I asked for an extension # to call back but I was informed that all I needed was work order # from First American to ensure the dropping of the second fee. Just to inform Sears that it has only been 54 days since Sears replaced the magnetron in my microwave oven. I do not want to be spending $65 every 50 days or so to have this service repeated. I consider Sears to a reputable company and should honor their agreements from their employees.