- Monroe, WI
Why Such Apathetic Service?
My wife and I recently purchased a microwave, and paid for somewhat longer-distance delivery. The sales clerk was very unsure of whether it would be deliverable, and offered no sure way to confirm this, other than “I think so,” and “Let’s hope.” That left us with little confidence in Sears. Then we wait for the delivery the following week. We were called (by the delivery company, not by Sears) and told the microwave had just come in, and it would be delayed by another week. Today, the delivery company showed up at the Sears store, and was told the microwave had been picked up five days prior. Sears didn’t know by whom. The delivery people tried to get more info. NObody called me back, even though I took time off work. I called a delivery number, and SHE called Sears. Then a sales clerk called me and repeated the info: they didn’t know who picked it up (and why would they release it to someone, when the transaction showed we payed a huge amount for delivery?). I asked to speak to a manager. No one has yet called me back. I’m fed up. I want my money back…and I’m not about to call some 800 number. I want the Manager to do it. I’ve wasted enough time from work, spent enough frustration, and will opt for much better service locally. I’ve always heard about Sears’ poor reputation for customer service, but was willing to give them a chance. They’ve lived up to their reputation, lost what could have been good revenue, and will certainly bear the brunt of this through bad word of mouth in soical media. NO excuse for their uncaring service and apathetic business ethic.