Why will Sears not provide me a fully functional ice container assembly?
I purchased part number 2315404 from Sears online. It does not dispense ice. The problem is they redesigned the auger so the “stirring blade” is not longer needed, but the three they sent me all have the old style auger and no stirring blade…so the auger turns, but no ice comes out. Two research requests through the parts department resulted in the manufacturer (Whirlpool) claiming I need to buy and add the stirring blade. Two problems, I paid for a full assembly and no where does the parts web site state a stirring blade is needed; and two, the screw in the bottom of the auger cannot be removed so a stirring blade can be installed. Sears should stand behind the parts they sell. I bought an assembly that should work without modification. This would be like buying a car and the dealer saying “Oh, if you want to drive it you have to buy a transmission and install it yourself.” No reasonable business operates this way! I need help!!!