- Virginia Beach, VA
Why won’t Sears take responsibility for improperly installing hardwood floors?
My parents had harwood floors installed by Sears in July 2012. They are senior citizens and paid more than $15,000 for the wood floors and the installation. Now, one year later, all of the floors are cupping. After five calls to Sears, I’m told that the 1 year warranty on the labor has expired and my parents will be responsible for all labor costs to replace the floors, as well as a $100 service call fee to inspect the damaged floors. I can’t believe Sears would take advantage of my elderly parents. I obtained an estimate from a flooring contractor who advised me that the labor costs to replace the floors would be at least $6000. I can’t belive that after investing $15,000 for wood floors my parents are now faced with having to fork out another $6000 in labor costs with no guarantee that the cupping problem won’t return in another year. If this is the kind of guarantee/warranty customers can expect to receive from Sears, Sears should not be in the home improvement business. I am thoroughly disgusted with Sears and the manner in which it gives you the run around when you call with an issue with their services.